Frequently Asked Questions
Everything you need to know about your next favorite cap.
How do I determine my correct New Era cap size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows. Use our detailed size chart to match your measurement to our specific silhouettes, such as the 59FIFTY fitted or 9FORTY adjustable styles.
What is the return policy for headwear?
We offer a 30-day return window for all unworn merchandise. Items must be returned in their original condition with all stickers and tags attached to ensure a full refund.
How should I clean and maintain my cap?
We recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or submerging the cap in water, as this can damage the structure of the crown and the integrity of the visor.
When will my order ship and how can I track it?
Orders typically process within 1-2 business days. Once your cap is on its way, you will receive a confirmation email containing a tracking number to monitor your delivery status in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.