Returns & Exchanges

We want you to be fully satisfied with your New Era purchase, which is why we offer a 30-day return window for all unworn merchandise in its original condition. Items must have all original tags attached and be shipped back in a protective box to maintain the shape of the cap.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Prepaid Label

Once your request is authorized, download and print the prepaid UPS shipping label provided via email.

3

Package Your Items

Place the items in the original shipping box or a similar sturdy container to ensure the headwear is not crushed during transit.

4

Drop Off and Refund

Hand your package to any authorized UPS location; your refund will be processed to the original payment method within 7-10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing